FAQ

Orders & shipping

Will I get tracking?
Yes. Every order includes tracking, and we email you the tracking number as soon as your order ships. It can take 2–5 business days for tracking to start showing updates.

How much is shipping?
Shipping options and costs are shown at checkout before you pay.

My order hasn't arrived. What should I do?
If your tracking hasn't updated for 10 business days, or your order hasn't arrived in the estimated time, email us with your order number and we'll investigate with the carrier. If it shows as delivered but you can't find it, check with neighbours and your local post office first, then contact us.

I entered the wrong address.
Email us within 12 hours of placing your order and we'll do our best to update it.

Do you ship internationally?
International orders may be charged customs fees, duties or taxes by your country. These are the customer's responsibility.

Returns & refunds

Can I return an item if I change my mind?
We don't offer change-of-mind returns or exchanges, so please check sizes and colours carefully before ordering.

What if my item is faulty, damaged or wrong?
Email us within 7 days of delivery with your order number and photos. We'll arrange a repair, replacement or refund in line with Australian Consumer Law. Please contact us before sending anything back.

How long do refunds take?
Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days.

Products

Will my phone stick to the magnetic bottle?
It works with MagSafe iPhones and any phone in a magnetic case. Other phones just need a magnetic ring adapter on the back of the phone or case.

Do I need grip socks for Pilates?
Most reformer and barre studios require them. Our grip socks have silicone grips on the sole to keep you steady on mats, reformers and studio floors.

What size are the grip socks?
They're one size and stretchy. The size range for each style is listed on its product page.