Shipping policy

Tracking
All orders include tracking. Once your order ships, we’ll email you a tracking number. Tracking may take 2–5 business days to show updates.

Insured Shipping
If you choose Insured Shipping and your parcel is lost or damaged in transit, we’ll send a replacement or issue a refund at no extra cost.

Lost, stolen or delayed parcels
If your tracking hasn’t updated for 10 business days, or your order hasn’t arrived within the estimated time, email us at thezoomer.co@gmail.com with your order number and we’ll investigate with the carrier. If a parcel is marked as delivered but you haven’t received it, please check with neighbours and your local post office first, then contact us.

Incorrect addresses
Please double-check your shipping address at checkout. If you notice an error, email us within 12 hours of placing your order. We’re not responsible for orders delivered to an incorrect address entered by the customer.

Customs and import duties
International orders may be subject to customs fees, duties or taxes charged by your country. These are the customer’s responsibility.

Questions?
Contact us at thezoomer.co@gmail.com, and we’ll get back to you within 1–2 business days.